Carrickfergus Vets4Pets Ltd

- Many positive reviews describe the team as caring, friendly and professional, with smooth booking and check-in and clear explanations during appointments. - Owners also mention staff being good with nervous pets and gentle in handling; one reviewer says their dog with several recent health issues has been looked after very well by the whole team. - Negative feedback centres on customer service inconsistency, especially around reception and phone manner during a euthanasia visit, although the vet involved in that same visit was described as kind and unhurried.

Carrickfergus Vets4Pets is a Vets4Pets practice in Carrickfergus, and the clinic website says Kerensa Scott opened it in 2011 and runs it locally. The facilities listed on the website suggest it is set up for routine appointments as well as on-site diagnostics, imaging and surgery, rather than being a consult-only branch. Recent feedback is mixed but points to many owners finding the team caring and efficient, with some complaints about reception manner, pricing and billing clarity.

Services

•General veterinary care for dogs, cats and rabbits, including routine consultations and follow-up care. Recent reviews mention ongoing treatment for a dog with repeated health issues, senior health checks, ear treatment, and end-of-life appointments.
•On-site diagnostics and monitoring, with the website listing an in-house laboratory for biochemistry, haematology and electrolyte testing, plus digital X-ray, ultrasound and ECG.
•Surgery and procedures, including an operating theatre, orthopaedics, dentistry, and soft-tissue surgery interests noted within the vet team.
•In-patient facilities, including an isolation unit and separate dog and cat wards.
•Nurse clinics, health plans, and pet travel documentation including pet passports / animal health certificates.
•Training and emergency arrangements: the clinic is listed as a Veterinary Nurse Training facility, and the website says out-of-hours emergency care is referred to Vets Now.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. Recent reviews are more mixed on value: some owners complain about high charges, including a reported £100 visit for a short ear consultation with drops and a £385 euthanasia-related invoice that one reviewer said was not itemised.

People

Named on the clinic website are Kerensa Scott (Practice Owner & Veterinary Surgeon), Catherine McConnell (Veterinary Surgeon), Stephanie Cheevers (Veterinary Surgeon), Sarah Smyth (Veterinary Surgeon), and Pamela Patterson RVN. Reviews also mention receptionist Lindsay, with one bereavement-related review describing her negatively, while other feedback praises the wider team for being caring, friendly and professional.

Reviews

Google rating: 4.5/5 from 266 reviews.

•Many positive reviews describe the team as caring, friendly and professional, with smooth booking and check-in and clear explanations during appointments.
•Owners also mention staff being good with nervous pets and gentle in handling; one reviewer says their dog with several recent health issues has been looked after very well by the whole team.
•Negative feedback centres on customer service inconsistency, especially around reception and phone manner during a euthanasia visit, although the vet involved in that same visit was described as kind and unhurried.
•A smaller number of reviews raise concerns about cost, billing transparency and consultation thoroughness, including complaints about medication pricing, a non-itemised invoice, and one senior check that an owner felt was not thorough enough.

Reviews for Carrickfergus Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 266 we track in total. Recent reviews may not be representative of overall sentiment.

michael craig

3 weeks ago

Do a. Very good job

Ann Kerr

1 month ago

My wee Lhasa Apso Red loves all the girls at Vets for Pets in Carrickfergus. He has had a few ill-health issues in the last 6 months and every member of the team have been brilliant with him. He sits like a wee angel and let's them do whatever they want, no muzzle, no growling. Me on the other hand he won't sit for eye drops and would bite the hand off me lol. I truly appreciate all they have done and continue to do for Red. I highly recommend them 👌

Donna Shaw

2 months ago

Wouldn't even give this practice 1 star only had to to give my review which was too long so they didn't show it shame on them vet receptionist nurse not professional or sympathetic and don't ever take small pets like guinea pigs or rabbits to them Rest in peace Lola beautiful rabbit and my precious Gizmo my guinea pig boy just hope I have their ashes as paid to get them cremeted singularly and 1 vet even charged £300 before they did anything with my Gizmo

Neill Thompson

Staff were just about OK. Cost was insane. Spent less than 5 minutes with the vet, got given ear drops for the dog and was charged £100 for the pleasure. £50 for the ear drops, which are available online for £16. So the Vets for Pets charge 212% the retail price for medication. Stay well away and find an independent vet that doesn't take the p***.

Stephen Mccarragher

4 months ago

Nikki Jackson

5 months ago

A couple of weeks ago, during the last storm, storm Amy, I had to take my German Shepherd to be pts. When I first made a call I got a really nice, polite and sympathetic girl on end of phone. She explained that due to the weather they would be closing early, but if I could get there before 5pm then that would be fine. I explained that I could not lift my dog into car and would have to wait for my son to finish work and I would ring to let them know if I could make it or not. So when I rang back at half 4 to say that we where on our way, the person, who was different from the first, was rude and abrupt and seemed put out when I said that we where on our way. Arrived at vets at a quarter to 5. We were ushered into the examining room by a grumpy receptionist called Lindsay. The actual vet, was lovely and give us time with our dog and said that there was no hurry to leave. When I asked the vet if I just paid at reception she said that I could pay now or pay later. I wanted to pay then. As I left the surgery I was greeted by Lindsay, when I said that I wished to pay there and then, she put her hand on my shoulder and said rudely will I just send you an invoice and practically pushed me out the door! A couple of days later we were sent an unitemised invoice for £385. That was for cremation as we could not bring body home and obviously drugs. When I went to pick up ashes about four days later, the receptionist, who told me she was new was really lovely and sympathetic and seemed to genuinely care. She also asked if £385 was correct. Said I didn’t know but would like an itemised invoice to see exactly how it amounted to that amount. She printed an invoice of but it was not itemised, so she took my email address and said that she would get them to email me one. Paid the amount anyway. Haven’t heard a word back from them! Not very professional and don’t think I will be using them again in future!

kim webb

9 months ago

Visited Vets for Pets Carrickfergus this afternoon. Came away a bit annoyed as I had wanted a seniors MOT for my 10 year old springer. The Vet asked me to show her the growths on my dog! She didn’t come across very interested she didn’t even check his weight!, Surely as a professional she should have been thoroughly checking my dog over especially at the price they charge! Very disappointed in the service. The vets they had in the Larne practice were so pleasant and came across as having a genuine concern for your animal.

Bryan

11 months ago