Carrickfergus Vets4Pets Ltd – Vets in Carrickfergus
Clinic Overview
Carrickfergus Vets4Pets Ltd is a Vets4Pets practice that the website describes as locally owned and run by Kerensa Scott, established in 2011. Based on the clinic’s stated facilities (in‑house lab, imaging, operating theatre, isolation, separate dog/cat wards) it appears set up for routine consults plus on‑site diagnostics and surgery, rather than being a consult-only site.
Decision-relevant specifics owners mention alongside those capabilities
- •Euthanasia appointment experience is mixed: one owner describes a vet who “gave us time” and said there was “no hurry to leave,” but also reports abrupt/rude reception interactions around arrival and payment.
- •Billing clarity is disputed in one review: an invoice for £385 (described by the reviewer as covering cremation and drugs) was said to be unitemised, and the reviewer reports they didn’t receive an itemised breakdown after requesting it.
- •A “senior MOT” visit is described in one review as not thorough enough (the owner expected a full check, and reports their dog’s weight wasn’t checked).
Services
Services and facilities stated on the clinic website include
- •Diagnostics (in-house): biochemistry, haematology, electrolyte testing, in-house laboratory
- •Imaging/monitoring: digital X‑ray, ultrasound, ECG
- •Surgery: operating theatre; orthopaedics; soft-tissue surgery is noted as an interest for one vet (see People)
- •Dentistry
- •In-patient arrangements: isolation unit; separate dog and cat wards (as listed in facilities)
- •Nurse clinic
- •Pet travel documentation: pet passport / animal health certificate
- •Health plans (details/prices not provided in the available information)
- •Species stated as seen: dogs, cats, rabbits
- •Out-of-hours: the website says emergency care is referred to Vets Now.
- •The clinic is listed as a Veterinary Nurse Training facility.
Pricing
- •One reviewer reports receiving an unitemised invoice for £385 after a euthanasia visit, described by the reviewer as covering cremation and drugs; they also state they requested an itemised invoice and didn’t receive it.
People
Named team members from the clinic website
- •Kerensa Scott (Practice Owner & Veterinary Surgeon) – the website states she opened the practice in 2011.
- •Catherine McConnell (Veterinary Surgeon) – the website notes an interest in ultrasonography.
- •Stephanie Cheevers (Veterinary Surgeon) – the website notes interests in animal welfare and soft tissue surgery.
- •Sarah Smyth (Veterinary Surgeon) – listed on the website (no further details provided in the available text).
- •Pamela Patterson (RVN, Registered Veterinary Nurse) – listed on the website.
What owners describe in reviews (not linked to a specific named vet, except where stated)
- •During a euthanasia appointment, one owner says “the actual vet was lovely” and allowed time with their dog, contrasting with negative comments about reception staff behaviour.
Reviews
Google rating: 4.6 stars from 262 reviews. “”
- •Smooth appointment process and clear explanations: one owner highlights being “very efficient from booking appointment and then arriving,” and says staff were “informative” about their dog.
- •Handling anxious pets: a long-term client (over 10 years, 4 pets) says staff helped put them and their nervous pets at ease.
- •Customer service inconsistency (front desk/phone): one detailed review describes a sympathetic first phone call but a rude/abrupt second call, plus a grumpy/rude receptionist at the desk during a euthanasia visit.
- •Concerns about thoroughness in a senior check: one owner expected a full “seniors MOT” and reports the vet didn’t check weight and asked the owner to point out growths, leaving them disappointed “at the price they charge.”
- •Billing transparency issue (single reviewer): the same euthanasia review reports a £385 unitemised invoice and no follow-up itemisation after requesting it.
Special Services
Animals Treated at Carrickfergus Vets4Pets Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Carrickfergus Vets4Pets Ltd
Opening Hours
Hours
Reviews for Carrickfergus Vets4Pets Ltd
Note: Showing the 5 most recent Google reviews out of 262 we track in total. Recent reviews may not be representative of overall sentiment.
Stephen Mccarragher
a month ago
Nikki Jackson
2 months ago
A couple of weeks ago, during the last storm, storm Amy, I had to take my German Shepherd to be pts. When I first made a call I got a really nice, polite and sympathetic girl on end of phone. She explained that due to the weather they would be closing early, but if I could get there before 5pm then that would be fine. I explained that I could not lift my dog into car and would have to wait for my son to finish work and I would ring to let them know if I could make it or not. So when I rang back at half 4 to say that we where on our way, the person, who was different from the first, was rude and abrupt and seemed put out when I said that we where on our way. Arrived at vets at a quarter to 5. We were ushered into the examining room by a grumpy receptionist called Lindsay. The actual vet, was lovely and give us time with our dog and said that there was no hurry to leave. When I asked the vet if I just paid at reception she said that I could pay now or pay later. I wanted to pay then. As I left the surgery I was greeted by Lindsay, when I said that I wished to pay there and then, she put her hand on my shoulder and said rudely will I just send you an invoice and practically pushed me out the door! A couple of days later we were sent an unitemised invoice for £385. That was for cremation as we could not bring body home and obviously drugs. When I went to pick up ashes about four days later, the receptionist, who told me she was new was really lovely and sympathetic and seemed to genuinely care. She also asked if £385 was correct. Said I didn’t know but would like an itemised invoice to see exactly how it amounted to that amount. She printed an invoice of but it was not itemised, so she took my email address and said that she would get them to email me one. Paid the amount anyway. Haven’t heard a word back from them! Not very professional and don’t think I will be using them again in future!
Nikki Jackson
in the last week
A couple of weeks ago, during the last storm, storm Amy, I had to take my German Shepherd to be pts. When I first made a call I got a really nice, polite and sympathetic girl on end of phone. She explained that due to the weather they would be closing early, but if I could get there before 5pm then that would be fine. I explained that I could not lift my dog into car and would have to wait for my son to finish work and I would ring to let them know if I could make it or not. So when I rang back at half 4 to say that we where on our way, the person, who was different from the first, was rude and abrupt and seemed put out when I said that we where on our way. Arrived at vets at a quarter to 5. We were ushered into the examining room by a grumpy receptionist called Lindsay. The actual vet, was lovely and give us time with our dog and said that there was no hurry to leave. When I asked the vet if I just paid at reception she said that I could pay now or pay later. I wanted to pay then. As I left the surgery I was greeted by Lindsay, when I said that I wished to pay there and then, she put her hand on my shoulder and said rudely will I just send you an invoice and practically pushed me out the door! A couple of days later we were sent an unitemised invoice for £385. That was for cremation as we could not bring body home and obviously drugs. When I went to pick up ashes about four days later, the receptionist, who told me she was new was really lovely and sympathetic and seemed to genuinely care. She also asked if £385 was correct. Said I didn’t know but would like an itemised invoice to see exactly how it amounted to that amount. She printed an invoice of but it was not itemised, so she took my email address and said that she would get them to email me one. Paid the amount anyway. Haven’t heard a word back from them! Not very professional and don’t think I will be using them again in future!
kim webb
4 months ago
Visited Vets for Pets Carrickfergus this afternoon. Came away a bit annoyed as I had wanted a seniors MOT for my 10 year old springer. The Vet asked me to show her the growths on my dog! She didn’t come across very interested she didn’t even check his weight!, Surely as a professional she should have been thoroughly checking my dog over especially at the price they charge! Very disappointed in the service. The vets they had in the Larne practice were so pleasant and came across as having a genuine concern for your animal.
kim webb
6 months ago
Visited Vets for Pets Carrickfergus this afternoon. Came away a bit annoyed as I had wanted a seniors MOT for my 10 year old springer. The Vet asked me to show her the growths on my dog! She didn’t come across very interested she didn’t even check his weight!, Surely as a professional she should have been thoroughly checking my dog over especially at the price they charge! Very disappointed in the service. The vets they had in the Larne practice were so pleasant and came across as having a genuine concern for your animal.
Bryan
7 months ago
Deborah Hetherington
8 months ago
Best vets in Carrickfergus. So caring and very professional.
Tony Martin
8 months ago
Didn't go into this place, but nice looking from the outside.
Eleanor Mccann
9 months ago
They were very efficient from booking appointment and then arriving. The staff were very friendly and informative regarding my dog Bonnie . Always use Vet for Pets . Though would be nice if they could reopen the practice in Larne . Where we live but we'll continue to visit them .
Meredith McVeigh
a year ago
I have been with this practice with 4 pets for over 10 years. I have always had a great experience with the practice, and I value the professionalism of all staff. Everyone I have ever dealt with has been helpful, friendly, and caring, managing to put me & my nervous pets at ease.
